Introduction

Our team is dedicated to providing excellent support for our customers and Atlassian. We are committed to responding to T1 support issues (critical issues affecting the functionality of the app) within 24 hours, Monday to Friday, during our local business hours in the Amsterdam timezone (CET/CEST, GMT+1).

If you have a T1 support issue, rest assured that it will be handled with the highest priority to ensure a swift resolution. Thank you for trusting us as your partner on the Atlassian Marketplace.

Submit support request.

Security bug fix Service Level Objectives (SLO)

The following describes how and when we resolve security issues in our products. It does not describe the complete disclosure or advisory process that we follow.

We have defined the following timeframes for fixing security issues:

• Critical severity bugs to be fixed in product within 2 weeks of being reported

• High severity bugs to be fixed in product within 4 weeks of being reported

• Medium severity bugs to be fixed in product within 6 weeks of being reported

• Low severity bugs to be fixed in product within 25 weeks of being reported