Support

Our support is delivered through Jira Service Desk, ensuring a professional, efficient, and seamless experience for our customers. Here's how we provide exceptional service:

1. Centralized Support Portal
   Customers can easily log their requests or issues through our dedicated Jira Service Desk portal. This ensures all support interactions are tracked and prioritized effectively.

2. Structured Ticket Management
   Each request is assigned a unique ticket ID, enabling clear communication and tracking from initial submission to resolution. Tickets are categorized based on severity and type to ensure the right expertise is applied.

3. Dedicated Professionals
   Our support team comprises skilled professionals committed to understanding your needs and delivering the best possible solutions. They are trained to address a wide range of technical and operational concerns.

4. Clear Communication
   We maintain open and timely communication through Jira Service Desk, providing status updates, estimated resolution times, and detailed responses to customer inquiries.

5. Priority Handling for Critical Issues
   We are committed to responding to T1 support issues (critical issues affecting the functionality of the app) within 24 hours, Monday to Friday, during our local business hours in the Amsterdam timezone (CET/CEST, GMT+1)

6. Knowledge Sharing
   Where applicable, we provide guidance, documentation, and resources through Jira Service Desk to empower customers to solve recurring issues independently.

7. Commitment to Excellence
   We continuously strive to improve our support processes, incorporating customer feedback and industry best practices to enhance the quality of service.

Our goal is to ensure every customer interaction reflects our dedication to professionalism, reliability, and customer success.